BTN Academy Terms of Business
1.Introduction:
Welcome to the BTN Academy. These Terms of Business (“Terms”) govern your use of our services, including enrolment, participation, and certification. By enrolling on one of our courses, you agree to be bound by these Terms.
The BTN Academy is now owned and operated by Health and Fitness Education Limited and any reference to “we” or “us” relates to Health and Fitness Education Limited, which is the legal entity behind this website.
2. Course Enrolment:
Eligibility: To enrol on any of our training courses, you must meet the entry requirements specified for that course or qualification. The BTN Academy cannot be held responsible if students enrol on a course that they are not eligible to complete.
Enrolment Process: Enrolment is completed on the btn.academy website and on successful completion of the enrolment process, all students will receive a confirmation email, including a link to these Terms of Business.
Course Fees: All fees must be paid in full at the time of enrolment unless otherwise agreed. Prices are inclusive of VAT where applicable.
3. Payment Method and Terms
Payment Terms: On enrolment, students will be able to select one of the following payment terms:
- Pay in full – all fees due will be paid at the point of sale and a prompt payment discount will be applied for students making payment in this way.
- Monthly payment plan – subject to the value of the course, students may be able to spread the cost of their student fees on one of our INTEREST FREE monthly payment plans. Students choosing this method will not be eligible for the prompt payment discount.
Payment Due Date: Payments must be made at the time of enrolment unless a monthly payment plan is agreed upon.
Where our payment plan facility is used, students must pay all monthly instalments on the specified dates, as detailed in their confirmation email. In the event that payments are not made, we will notify students and expect payment to be made by alternative means. If the missing payment is not made within 14 days of the payment due date, we reserve the right to cancel the payment plan and request that all remaining fees for the course be paid in full. If these fees are not paid, we reserve the right to cancel your enrolment and no refund of fees already paid will be due.
4. Course Delivery
Course Access: Course materials will be available online through our learning management system. Access details will be provided upon enrolment.
Course Duration: Each course has a specified duration. You must complete the course within this timeframe unless a course extension is purchased.
Course Extension: If you need more time to complete your course, you can apply for an extension. Each 6-month extension will be charged at £100 GBP and a maximum of 3 extensions can be granted per course/enrolment.
5. Cancellations and Refunds
14-Day Cooling Off Period: In accordance with the Consumer Rights Act (2015), all students will be able to cancel their enrolment on a course and receive a full refund during the initial 14-day “Cooling-Off Period”. Outside of the Cooling-Off Period, no cancellations will be permitted and students will be expected to pay for their course in full in accordance with the payment method selected, irrespective of whether they complete the course or not.
To cancel a course within the cooling-off period, students must notify us in writing via email using the same email address that was used to confirm their enrolment. Where print training manuals have been supplied, these must be returned to us within 7 days of receiving the cancellation email and in a new condition that allows them to be used again. Any manuals that are worn or unusable with future students will be chargeable at £35.00 per manual.
No Cancellations or Refunds After 14 Days: After the 14-day cooling-off period has elapsed, no cancellations or refunds will be issued.
Exceptions: Cancellations or refunds will not be permitted or issued outside of the Cooling-Off Period. In exceptional circumstances, such as serious illness or bereavement, we may consider providing students will a free course extension, or a transfer to an alternative and more suitable course. Requests for this service will be reviewed on a case-by-case basis.
6. Course Transfers
Transfer Policy: You may request to transfer to a different course or session within 14 days of your original enrolment. Transfers are subject to availability and may incur additional charges, depending on the delivery method, learning materials, awarding body costs, and/or administration in providing this transfer. We will endeavour to minimise costs to students where possible.
7. Code of Conduct
Conduct: All students are expected to conduct themselves in a professional and respectful manner throughout their course, both in terms of how they communicate with us, but also other students on their course. Any form of bullying, harassment, threats, or aggression will not be tolerated.
8. Intellectual Property
Ownership: All course materials are the intellectual property of Health and Fitness Education Limited. You are granted a limited, non-transferable license to use the materials for personal, educational purposes only, and you may not copy, reproduce, distribute, or share these course materials with others without prior written consent from Health and Fitness Education Limited. Where our intellectual property rights have been violated, we reserve the right to take the appropriate legal action.
9. Data Protection
Personal Data: We collect and process personal data in accordance with the Data Protection Act (2018), which incorporates the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for more information on how we handle your data.
10. Limitation of Liability
Extent of Liability: BTN Academy’s liability for any claims arising out of or related to your enrolment or participation in a course is limited to the amount of the course fees paid by you. We will not be liable for any indirect, special, or consequential damages or losses incurred as a result of our service to you, including any delays to this service.
11. Governing Law
Jurisdiction: These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
Amendments: BTN Academy reserves the right to amend these Terms at any time. Any changes will be posted on our website and will become effective on the date they are posted.
Should you have any questions or concerns relating to these Terms, please contact us using the contact form on the Talk to us page of this website. Alternatively, you can write to us at the following address:
BTN Academy,
7-8 Roundhouse Court,
Barnes Wallis Way, Chorley,
Lancashire,
PR7 7JN.